Shoutout

Kadie Montgomery

Senior Manager, Diagnostics Customer Support at Hologic

I had the pleasure of attending the Customer Support Summit hosted by the Customer Success Collective this past week, and it was both eye opening and inspiring. The sessions provided valuable insights into innovative processes and how technology can elevate the way we support our customers. I’m excited to apply some of the ideas and strategies sparked from the event to improve our customer support approach. Looking forward to seeing the positive impact of what I’ve learned in action!

Deana Conides Mulvey

Senior Director of Customer Service at Practising Law Institute

This was my first conference of this kind and I wasn't sure what to expect. I really enjoyed the full two days and will be attending next year as well.

Tonya Sonsini

Director of Global Customer Experience at Secureworks, a Sophos Company

I had a great time presenting a Keynote at the Customer Support Summit this week! The Customer Success Collective put on a terrific Summit bringing Chief Customer Officers, Customer Success, Customer Support and Customer Marketing professionals together! I met so many wonderful people and look forward to keeping the great conversations going!

Cori Morris

Senior Manager, Customer Support at Front

That's a wrap for the inaugural Customer Support Summit in NY, hosted by the Customer Success Collective!

It was truly an honor to be part of the conversation on how to scale AI-powered support teams for the future alongside the amazing Anthony Galleran. What truly stood out to me was the shared enthusiasm and drive of our community to elevate the customer support function in such a dynamic environment.

I walked away with new insights and ideas that I can’t wait to bring back to my team at Front.

Matt Farineau

Director, Global Support at Acquia

Enjoyed meeting so many talented Support Leaders at the Customer Support Summit over the past two days. Thanks to Customer Success Collective for making it happen!

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George Dilthey

Head of Support at Clay

I had the privilege of speaking (and MC’ing!) at the inaugural Customer Support Summit hosted by the Customer Success Collective on Tuesday.

My biggest takeaway? The challenges we face in support aren’t unique, and we shouldn’t try to tackle them alone. That’s exactly why events like this matter—they bring us together to share insights, learn from each other, and build better solutions as a community.

Nathan Cassella , PMP

Director of Technical Support at Hanwha Vision America

Over the past two days, I had the privilege to interact with CX & CS leaders, exchanging insights and innovative strategies that we can implement within our respective teams. It was an invaluable experience.

Larry Browne

Senior Director of Customer Support, OnSIP, part of Ooma, Inc.

I went engerized to moderate and left with a greater understanding of the uses of AI in customer support. Many of the speakers differentiated the use cases and made it more comfortable to consider it in my organization. A great 2 days in the Big Apple.