Fred Dick
The use of this application has reduced the FTTR by over 50% bringing it under 2 hours consistently. We continue to roll out the application to next level employees to assist them in reducing their FTTR further.
Michelle Carter
The Optimizer has truly transformed my ability to manage my inbox. It's clear and straightforward to know which emails to handle and when. The real-time performance insights are an amazing extra
Sydney O'Dwyer
The Optimizer's priority email section is fantastic for managing my inbox. It provides a seamless way to stay organized and responsive
Rei Stuart
The Optimizer enables all users to easily keep track of emails that need to be addressed stay organized. It has been helpful for our team to be more productive.
Gerard Kiernan
Hasan Khan
The Optimizer is super easy to use, and I love the email assignment feature. It's the one I use the most. It really helps streamline our communication and ensures emails get to the right person quickly within the team.
D
"I like the Optimizer's Priority email section, it's like my own personalized email to-do list, helping me stay on top of critical emails and ensuring that I never miss a reply time goal. I now maintain high responsiveness to customers" - DG, Optimizer user, ENEOS USA Inc
Rammi Albitar
timetoreply has been invaluable in helping us surface data on our in-house sales team's performance. The real-time data helps us identify who might be falling behind and ensure everyone meets our 2-hour response target for inquiries. It’s given us the visibility we need to provide timely support and improve overall efficiency
Jessica Franco
the training received was fantastic! step by step and with very specific examples thank you for your attention Barry is excellent.
Jill M
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite. They really listen to our needs.
James Michael Thomas
Fraidy T
Great software to motivate employees, encouraging our employees to respond to emails in a timely manner. We motivate them by having a monthly contest on overall response time. The employee with the best time, gets a reward. Our customer feedback ratings have greatly improved since we implemented this project.
Tanya L
It is imperative to respond quickly in our industry. Our customers have many different options on who to buy from and our response times can either win a deal or lose one. We have a goal of responding in two hours or less so that we can be the first to win the opportunity.
Brian B
Must have for email metrics. The support given was super! Easy to use, quick set up and friendly display of data. Nothing was difficult or hard to use. I had to spend some time to determine what filters need to be applied, but that didn't take too long.
Bryce H
We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization.
Alex S
We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits. It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.
Nick M
We are steadily using the feature to depict the amount of emails being answeered by individuals and also how many emails are being answered in the <30 and <60 min categories. the groups took some time to get set up and we still have the main group email having emails registered but overall it breaks the product down and allows you to give feedback to your team on the weekly/month position of your email clients service level.
Thomas
I use timetoreply on a monthly bases to pull reports for our clients so they can check that we are meeting our SLA's. I had an issue when i first set up timetoreply that reports weren't showing 'lables' applied to emails. I contacted the support time and within a day they had resolved the issue. I was very suprised with there speedy response and professionalism.
Sultan Uzun
Sofiya Opryshko
I had a good experience so far.
Also, now I see by when I need to reply to my customers.
David D
Excellent software and service. I needed to be able to monitor the efficiency of my team responding to emails, this worked perfectly for me. Very well priced, easy to use, and perfectly tailored to my needs with easy integration. Excellent customer service as well.
Mark S
Easy to use and affordable. Good customer support. We measure email response time and this does that perfectly. Exactly what we need
Frankie M
I love the ease and functionality of pulling data into PDF software to share metrics with management and my staff.
Kelly O
Great e-mail reporting tool. I like that I can pull the team and see their e-mail stats as well as the e-mail productivity. I like that we can view the response times to different select groups if needed as well. Any time we have had to reach out to support they have been quick to respond or get back to you and resolve the issue.
Jason W
It has been a positive experience and gathered valuable information in regards to responding to matters, as well as the volume of e-mails my team encounters
Jochem C
Perfect programme. We have used it for some time now. the data is always very clear and easy to understand.
Jennifer S
Fantastic. This software has offered us the opportunity to ensure our clients are getting the customer service we promise! Set-up and execution are super easy. Platform is user friendly, which helps so I am not training Managers on how to use.
Paul G
I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.
Pete Teague
The people at Timetoreply have been great to work with. Quick and easy support. This has helped out management with staffing, training users on better and quicker ways to manage their customer emails, and a better forecast model for future plans.
Stu Arrand
Onboarding - this was nice and easy, with staff on hand to help us with this and any questions that we had.
Before vs. After - before it was a struggle to keep on top of KPI's, with Timetoreply this not only allowed us to see our response times to customers, but also internally which helped us not only improve communication to customers, but also our reaction times to internal issues or questions.
Optimizer - never used this feature
Customers' experience - we only used it to keep track of how many emails a mailbox got and how long it took for us to reply, if anything it helped us improve our customer service as it was easy to highlight issues or problems when we didnt reach our communication KPI's